Is full accountability possible without any form of psychological safety?

It was on a sunny Saturday morning in August when I came across the fascinating story about the dramatic collapse of energy giant Enron. The story was not new for me; I’d read a book about it, watched an incredible documentary, and read more than a dozen articles, all portraying the same dark picture. It … Continue reading Is full accountability possible without any form of psychological safety?

The most powerful human ability to predict business success is imaginationļæ¼

Have you ever tried to come up with a business plan for a new product, service or enterprise? Ever thought about disrupting the market with a new or improved product or service? Even if you’re 100% convinced on your ability in understanding customer needs, it’s pretty difficult to predict success, isn’t it? Outcomes of traditional … Continue reading The most powerful human ability to predict business success is imaginationļæ¼

Innovation in the data age: still nothing wrong with the simplicity of ā€˜one size fits all’

With so much data coming in from all sides, almost every serious company is probably utilising this valuable trove to improve their products and services. Having user-, transaction- or even behaviour data is so much more powerful than any of the qualitative or quantitative surveys which large corporates have heavily relied upon for decades. In … Continue reading Innovation in the data age: still nothing wrong with the simplicity of ā€˜one size fits all’

A great culture will really fire up your employees, not incentives

It’s probably very hard to find a person on this planet who would reject a (financial) bonus. Getting the recognition for one’s hard work in a monetary form is very welcoming for most of us. However, it could also bring out the worst in us. The financial crisis of 2008 taught us a lot about … Continue reading A great culture will really fire up your employees, not incentives

Culture first, then strategy

I’ve led a couple of multimillion-dollar projects during my long and comprehensive career. I’ve drafted a huge collaboration between Royal Dutch KPN, my present employer, and the Swedish streaming music service Spotify. Four years ago, I was the initiator of a big new business project, which eventually was launched a while back. Being ā€˜in charge’ … Continue reading Culture first, then strategy

Why ā€˜Focus Management’ matters more than ā€˜Time Management’

It was a grey Tuesday evening, somewhere in 2016 when I was travelling back home after a long and exhausting day at the office. Somewhere in the midst of a cold winter, I was working as a Proposition/Innovation Manager, responsible for the long-term roadmap of our tv propositions and Monday’s and Tuesday’s were always extremely … Continue reading Why ā€˜Focus Management’ matters more than ā€˜Time Management’